Baslow Insurance Services Limited

Registered Office: Blake House, Bath Street, Bakewell, Derbyshire, DE45 1BX. Registered in England and Wales No: 6368581. Data Protection Act Registration No: Z1094485
Tel: 01629 813897 E-mail: enquiries@baslowinsurance.co.uk
Website: www.baslowinsurance.co.uk

 

Accepting our Terms of Business

By asking us to quote for, arrange or handle your insurances, you are providing your informed agreement to these Terms of Business. We draw your particular attention to:

For your own benefit and protection, you should read these terms carefully. If you are unsure about any aspect of our Terms of Business or have any questions regarding our relationship with you, please contact us at the above address.

 

The Financial Conduct Authority

Baslow Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services Register number is 473021. Our permitted business is introducing, advising, arranging, dealing as agent and assisting in the administration and performance of general insurance contracts and credit broking in relation to insurance instalment facilities. You may check this on the Financial Services Register by visiting the FCA’s website, https://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768.

 

Our service

Helping you to decide

Our role is to advise you and, after we have assessed your needs, to provide you with a personal recommendation explaining why the product recommended best meets your requirements.

 

The capacity in which we act for you

We act as an insurance intermediary, not an insurer. We will usually act on your behalf when arranging your insurances, when helping you make any changes to your policy, when you renew your insurance and in the event of a claim. If there are any circumstances where we act as an agent of the insurer, we will let you know the capacity in which we act before we finalise your insurance arrangements.

 

Scope of service including our product range and the range of insurers used

We provide a personal recommendation and select personal and commercial insurances from a fair and personal analysis of the market, but for certain products, we only select products from a limited number of insurers or only offer products from a single insurer, which means we do not give a personal recommendation on the basis of a fair and personal analysis. We will give you further information about this before we finalise your insurance arrangements; Please see a full list of insurers that we use below.

 

Limited Panel

PRODUCT TYPE INSURERS
Agricultural Vehicle Geo Underwriting Services Limited
Jensten Underwriting Limited
Associations and Charities Bluefin Charities & Care Scheme
Q Underwriting Services Limited
Caravan Jensten Underwriting Limited
Towergate Underwriting
Contractors Combined Package QBE UK Limited
Victor Insurance
Contractors Combined Package QBE UK Limited
Victor Insurance
Cyber Package BBPS Ltd*
QBE UK Limited
Engineering Inspection Allianz Engineering
British Engineering Services Limited
Excess Public Liability Q Underwriting Services Ltd
Victor Insurance
Farm Combined Geo Underwriting Services Ltd T/A AIUA
Victor Insurance
Management Liability Package Axa Insurance UK Plc
BBPS Ltd*
Zurich Insurance PLC
Professional Indemnity HCC Diversified Financial Products Ltd
Victor Insurance
Public Liability Ageas Insurance Limited
Covea Insurance plc
Q Underwriting Services Ltd
Pubs & Restaurants Nationwide Broker Services Limited*
SJL (Worcester) Ltd t/a SJL Insurance Services*
Insure UK*
Special Events Event Insurance Services Limited
Special Types Aviva Insurance Limited
Jensten Underwriting Limited

 

Single Insurer

PRODUCT TYPE INSURER
Bed & Breakfast Package nsure UK*
Clubs Package Nilefern Ltd T/A Nelson Policies at LLoyds
Commercial Motor Breakdown DAS Legal Expenses Insurance Company Limited
Commercial Legal Expenses DAS Legal Expenses Insurance Company Limited
Excess Liability Combined Miles Smith Limited
Excess Professional Indemnity Marsh Limited
General Breakdown Cover RAC Motoring Services
GAP Cover Lee Underwriting Limited
General Legal Expenses MAPS
Goods In Transit Axa Insurance UK Plc
Hair & Beauty Package SJL Ltd T/A SJL Insurance Services*
Hotel Package Insure UK*
Minibus QBE UK Limited
Motor Cycle Europa Underwriting t/a Ridersure
Minibus QBE UK Limited
Non Fleet Rated Commercial Commercial Motor Jensten Underwriting Limited
Nursing & Care Homes Packages BBPS Ltd
Other Package Gordon & Co.*
Personal Accident & Sickness SJL (WorcesterLtd t/a SJL Insurance Services*
Truck Jensten Underwriting Limited

*These are intermediaries that we may use to help place the business. In turn they may use a single/limited number of insurers to obtain a quotation. In these instances, we will advise you of the insurer that they have used as this can vary depending on the complexity of the insurance requested.

If we propose using another intermediary to help place your business, we will confirm this to you in good time before any arrangements are finalised.

We may be able to offer finance for insurance instalments through the insurer or Close Premium Finance. We will give you further information about this before we finalise your instalment arrangements.

We will not in any circumstance guarantee the solvency of any insurer.

Complaints and compensation

We aim to provide you with a high level of customer service at all times but, if you are not satisfied, please contact us:

in writing…  Write to the Complaints Officer at the above address

by phone…  Telephone: 01629 813897

by email…  Email address: enquiries@baslowinsurance.co.uk

When dealing with your complaint, we will follow our complaint handling procedures; a summary of these procedures is available on request. If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). For further information, you can visit FOS website www.financial-ombudsman.org.uk.

Access to the FOS is available for complainants coming within one of the following categories at the time we receive their complaint:

We are covered by the Financial Services Compensation Scheme (FSCS) for our insurance mediation activities. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. If you are eligible to claim from the FSCS, compensation is available in relation to insurance advising and arranging as follows:

Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 (freephone) or 020 7741 4100 or www.fscs.org.uk.

 

Payment for our services

In return for placing business with insurers, underwriters and/or other product providers, we generally receive a commission from them which is a percentage of the annual premium that you are charged.

For arranging premium instalment facilities, we earn a variable amount of commission from our premium finance provider which is usually a percentage of the interest that you pay. This means that the amount you pay for credit and the overall cost of arranging your insurance will vary according to the interest charged by the lender and the amount of commission we earn. There may be occasions where there is a choice of instalment payment options which may charge different interest rates. Typically, we will not receive any commissions from insurers if policies are placed on direct debit instalment arrangements with the insurer. We will receive commissions from the premium finance providers.

Using premium finance or paying on an insurer direct debit arrangement (rather than paying the premium in one amount) makes the overall cost of the insurance more expensive.

A full breakdown of the cost of your insurance and the cost of credit will be provided as part of your new business or renewal quotation before you decide whether to proceed.

You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business or arranging premium finance. Please be assured that the way in which we are remunerated will not at any time conflict with our responsibilities to meet your needs and treat you fairly.

We do not charge any additional fees (payable by you) for handling your insurance or arranging premium finance unless we have agreed these with you in advance. Any fees we do charge are set out below:

For commercial customers, in good time before the conclusion of each insurance contract, or upon renewal, we will remind you of your right to be informed of the level of commission which we receive from underwriters and premium finance providers. You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business.

 

Fee Disclosure

Consumer New Business                                                         £5.00

Commercial New Business under £1,000 premium          £10.00

Commercial New Business over £1,000 premium            £25.00

Mid Term Amendments                                                          £12.00

Duplicate Documentation                                                      £5.00

Consumer Renewals                                                                £5.00

Commercial Renewals under £1,000                                   £10.00

Commercial Renewals over £1,000                                      £25.00

 

Cancellations:

If the insurer issues a refund, we will deduct a percentage of the returned premium to replace commission reclaimed by the insurer as follows:

Cancellation During the 14 Day Cooling off Period

If there is a genuine reason for cancellation there will be no charge, if not we will apply a charge up to the cancellation amounts shown above.

You will receive a quotation which will tell you the total price to be paid, and which identifies any fees, taxes and charges separately from the premium, before your insurance arrangements are concluded.

We also draw your attention to the sections headed ‘Cancellation of insurances’ and ‘Ending your relationship with us’.

You will receive a quotation which will tell you the total price to be paid, and which identifies any fees, taxes and charges separately from the premium, before your insurance arrangements are concluded.

We also draw your attention to the sections headed ‘Cancellation of insurances’ and ‘Ending your relationship with us’.

Relationship with BBPS Ltd trading as Hedron Network

We are a Partner Broker of BBPS Ltd. BBPS Ltd is an independent insurance intermediary; authorised and regulated by the Financial Conduct Authority (FCA). Their Financial Services Register number is 307079. These details can be checked on the Financial Services Register by visiting the FCA’s website https://register.fca.org.uk/ or by contacting the FCA on 0300 500 8082. BBPS Ltd provides us with access to products and the services. BBPS Ltd may receive remuneration from insurers, finance providers and other associated business partners for business we place with them. Please ask us if you would like further information.

Client and Insurer Money

Cancellation of insurances

You should make any request for the cancellation of a policy in writing or by phone and any relevant certificate of insurance must be returned to us or to the insurer concerned. In the event of cancellation, charges for our services will apply in accordance with the Tariff of Fees above (our commission and/or fees are fully earned from the date insurance cover commences and may not be refundable in the event of cancellation, avoidance or early termination of a policy).

The terms of your policy may allow insurers to retain the premium in full or to charge short-period premiums in the event of cancellation before the policy expires.

Cooling off Period: Consumers

You have the statutory right to cancel a policy in accordance with its terms and conditions within 14 days of its conclusion, inception or renewal, or upon receipt of the policy documentation whichever is the later.

These cancellation rights do not apply to a short-term policy of less than one month’s duration or to a policy for which the performance has been fully completed. If no premium has been paid, then a time on risk premium inclusive of Insurance Premium Tax (IPT) and in addition to any relevant administration costs may be charged.

Ending your relationship with us

Subject to your immediate settlement of any outstanding premiums and fees, you may instruct us to stop acting for you and we will not impose a penalty.

Your instructions must be given in writing and will take effect from the date of receipt.

In circumstances where we feel we cannot continue providing services to you, we will give you a minimum of 7 days’ notice. Valid reasons may include but are not limited to non-payment of premium or fees, failure to provide requested documentation or information, deliberate failure to comply with terms set out within the Terms of Business or insurer’s documentation, deliberate misrepresentation or non-disclosure or attempted fraud, use of threatening or abusive behaviour or language, or intimidation or bullying of our staff or suppliers.

Unless otherwise agreed in writing, if our relationship ends, any transactions previously initiated will be completed according to these Terms of Business. You will be liable to pay for any transactions concluded prior to the end of our relationship and we will be entitled to retain commission received for conducting these transactions, together with all fees charged by us for services provided.

Your responsibilities

You are responsible for answering any questions in relation to any proposal for insurance cover honestly and to the best of your knowledge, providing complete and accurate information which insurers will require. This also applies to your responses in relation to any assumptions you may agree to in the process of applying for insurance cover. This is particularly important before taking out a policy but also at renewal or of if you make a mid-term amendment to your policy.

If you fail to disclose information or misrepresent any fact which may influence the insurer’s decision to accept the risk or the terms offered, this could invalidate the policy and mean that claims may not be paid.

If you are a consumer, you are responsible for answering any questions in relation to any proposal for insurance cover honestly and to the best of your knowledge, providing complete and accurate information which insurers will require. This also applies to your responses in relation to any assumptions you may agree to in the process of applying for insurance cover. This is particularly important before taking out a policy but also at renewal or if you make a mid-term amendment to your policy.

If you fail to disclose information or misrepresent any fact which may influence the insurer’s decision to accept the risk or the terms offered, this could invalidate the policy and mean that claims may not be paid.

If you are a commercial customer, you have a duty to give a fair presentation of risk to the insurer. This means that you should disclose every material circumstance relevant to the risk being insured following a reasonable search within your business to identify and verify such information. This should include information which you and where applicable your senior management, persons responsible for arranging your insurance or other relevant third parties know or ought to know and should include all information that would influence the judgement of the insurer or that would put the insurer on notice that it needs to make further enquiries.

Examples of material circumstances are:

The information must be presented in a way which would be reasonably clear and accessible to a prudent insurer. If you are unsure whether to disclose any information you should speak to us. You need to take into account the size & complexity of your business and allow yourself sufficient time before your renewal date to consider and / or assess your insurance requirements.

Failure to provide a ‘fair representation’ may result in a number of remedies by the insurer. If the breach was deliberate or reckless the insurer can void the contract and keep the premium. If the breach was not deliberate or reckless the insurer can void the contract, proportionately reduce a claim settlement or amend the insurance policy terms and conditions then review the merits of a claim on this basis.

You should therefore always provide complete and accurate information to us when we ask you about the insurance risks your business faces before taking out a policy, at renewal and throughout the life of the policy. This also applies to your responses in relation to any assumptions you may agree to in the process of applying for insurance cover.

You must check all details on any proposal form or Statement of Facts and pay particular attention to any declaration you may be asked to sign. It is important that you read all insurance documents issued to you and ensure that you are aware of the cover, limits and other terms that apply. Particular attention must be paid to any warranties and conditions as failure to comply with them could invalidate your policy or mean that claims may not be paid.

You must inform us immediately of any changes in circumstances which may affect the services provided by us or the cover provided by your policy.

If you are unsure about any matter, please contact us for guidance.

BISL17

Why Choose Baslow Insurance

Quick, competitive quotes
We work hard to understand our clients needs
Tailored quotes for each of our clients
We always go that extra mile for each of our clients

For a Custom Quote Call us now on 01629 813897

Alternatively, you can request a call back here



"...they not only saved me money but were also able to reduce my policy excess and give me better cover. I would recommend a call to them"

- Robert Anderson

"I have found their service prompt and efficient and would be happy to recommend them to anybody"

- Joel Siddall

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